Chicago-based virtual care company KeyCare has raised $27.4 million in new funding, bringing its total capital raised to more than $55 million. The round was led by HealthX Ventures, with participation from 8VC, LRVHealth, BOLD Capital Partners, Ikigai Venture Partners, alongside strategic partners including WellSpan Health, Allina Health, University of Chicago Ventures, Edge Ventures, and Exact Sciences and others. The capital will support expansion of its AI-enabled platform and growing demand from health systems nationwide.
Virtual Care Model Built Inside Health Systems. Led by CEO Sulabh Agarwal, KeyCare operates a national virtual medical group built directly on Epic’s electronic health record system. Rather than functioning as a standalone telehealth provider, the company embeds its clinicians and workflows within a health system’s existing Epic infrastructure. This ensures that virtual urgent, preventive, chronic, and primary care visits remain fully integrated with patient records and clinical operations. Health systems such as UChicago Medicine use KeyCare to provide 24/7 virtual urgent care access while maintaining continuity between digital and in-person care.
AI-Enabled Capacity Expansion. The newly raised funds will deepen KeyCare’s investment in AI-enabled technology aimed at improving provider efficiency and enhancing patient experience. By combining Epic’s expanding AI capabilities with its own internal development, the company is building what it describes as an AI-first workforce model. The objective is to expand care capacity, streamline triage, and reduce administrative burden without compromising quality — an approach some investors describe as the next phase of “Telehealth 2.0.”
As demand for fast, digital-first care continues to rise, health systems face mounting pressure to expand access while managing operational strain. “Access is one of the defining challenges in healthcare,” Agarwal said. “Health systems are under pressure to deliver timely care, but the infrastructure wasn’t designed for how patients actually seek care today. This funding allows us to continue building a tech-first, coordinated virtual care model that works within the existing healthcare ecosystem, not around it.”
With strong investor backing and a focus on AI-driven integration, KeyCare is building long-term partnerships with hospitals as they transition toward a more connected, virtual-first future.